Decision to process pending refund claims has been taken with a view to provide immediate relief to the taxpayers in these difficult times.
Although GST Law provides 15 days for issuing acknowledgment or deficiency memo and total 60 days for disposing off refund. Still, refunds should be taken up immediately.
For facilitation of taxpayers, all communication must be done using official email IDs.
Prescribed process doesn't warrant any physical submission of documents and any such practice must be avoided.
So far as the IGST Refunds of the exporters in whose case the scrolls have been suspended based on instructions from DGARM, extant procedure prescribed vide letter dated 23.01.2020 shall continue to be followed.